At Khoon Network, we are committed to protecting your privacy and providing you with control over your personal information. This page explains how you can request the deletion of your data associated with your Khoon Network account.

What data can be deleted?

Upon your request, we will delete the personal information associated with your Khoon Network account that we are not legally obligated to retain. This may include:

• Account Information: Your name, phone number, email address (if provided), login credentials, and user type (e.g., Donor, Requester, Staff).
• Profile Information (for Donors): Blood group, date of birth/age, gender, last donation date, location details (state, district, town, pincode), availability status, and any other profile details you provided.
• Activity Data: History of blood requests made, donations offered or completed through the platform (excluding anonymized statistical data or data we are legally required to keep for medical/audit purposes).
• Communication Preferences: Your choices regarding notifications from Khoon Network.

Data that may not be fully deleted immediately:

• Legal & Regulatory Requirements: Certain information may be retained for a period as required by applicable laws and regulations in India, particularly concerning blood donation records, audit trails, or for the establishment, exercise, or defense of legal claims.
• Anonymized Data: We may retain anonymized or aggregated data that can no longer be attributed to you for statistical analysis, service improvement, and reporting purposes.
• Backup Archives: Our systems are backed up to prevent data loss. Deleted information may persist in backup archives for a limited period until the backups are overwritten. We will not actively use this information from backups.

How to Request Data Deletion:

To request the deletion of your personal data from Khoon Network, please follow these steps:

1. Send an Email:
   • Compose an email to our dedicated data privacy support team at: admin@khoonnetwork.com (Please ensure this email address is active and monitored).
   • Subject Line: Please use the subject line: "Data Deletion Request - Khoon Network".
   • Email Body: In the body of your email, please include the following information to help us identify your account and process your request efficiently:
     • Your Full Name (as registered with Khoon Network).
     • Your Registered Phone Number (this is crucial for identifying your account).
     • Your Registered Email Address (if applicable).
     • A clear statement that you are requesting the deletion of your data.
     • (Optional) The reason for your request (this helps us improve, but is not mandatory).
2. Account Verification:

   To protect your privacy and ensure that the request is legitimate, we may need to verify your identity before proceeding with the data deletion. This may involve asking you to confirm certain account details or responding from your registered phone number/email. We will guide you through this process if necessary.

What happens after you request deletion?

• Confirmation: We will acknowledge receipt of your request within [e.g., 3-5 business days].
• Processing Time: We aim to process valid data deletion requests within [e.g., 30 calendar days] from the date of identity verification. If we require more time due to the complexity or number of requests, we will inform you.
• Deletion Confirmation: Once your data has been deleted (to the extent permissible by law), we will send you a confirmation.
• Account Deactivation: Deleting your data will result in the permanent deactivation of your Khoon Network account. You will no longer be able to log in or use our services with that account. If you wish to use Khoon Network again in the future, you will need to create a new account.

Contact Us:

If you have any questions about these Data Deletion Instructions or our privacy practices, please contact us at:

Email: admin@khoonnetwork.com

Address: D-69 Nirjuli Village 1, Papum Pare, 791109- Arunachal Pradesh, India.

We value your trust and are committed to handling your data responsibly.